Toby Carvery apologise after disgusted customer ‘finds snail in roast dinner’


A woman was left disgusted on New Yr’s Day after she allegedly discovered a snail in her roast dinner she bought from a Toby Carvery.

Chloe Walshaw and her boyfriend ordered two meals from the restaurant to be delivered on Uber Eats on January 1 and was tucking in when she says she noticed the snail in her peas.

The 24-year-old school worker says she spat the meals out when she noticed the snail on her knife and contacted the restaurant which has now apologised and supplied a refund.

Chloe stated she has now been supplied a £40 voucher by Toby Carvery which has requested for the meals again to allow them to examine additional.



Chloe said it will probably be the first and last time she tries that specific Toby Carvery
Chloe stated it should most likely be the primary and final time she tries that particular Toby Carvery

Chloe, from Dudley, instructed Birmingham Live : “I felt actually bodily sick. I used to be half-way by way of.

“I ordered it to be delivered on Uber Eats from Toby Carvery Burnt Tree Island for me and my boyfriend.

“We every had a carvery and have been despatched turkey and beef. It was the primary time I ordered from there, I usually go in to eat however I used to be having a lazy day. I’ve by no means actually had an issue with them previously.

“I used to be getting meals on my fork and I believed I’ll have a little bit of peas and I dug down within the peas and that’s once I noticed it.

“I used to be actually shocked, I had meals in my mouth and I spat the meals out. I’m glad it was on prime and never in the course of what I used to be about to eat!

“I ended consuming and spat the meals out that I had in my mouth and stated to my boyfriend ‘I’m not consuming that’, I instructed him to look and my boyfriend stated ‘I’m not consuming it both’.



Chloe felt 'physically sick' after discovering a snail in her dinner
Chloe felt 'bodily sick' after discovering a snail in her dinner

“I referred to as them up and the lady that answered the cellphone stated contact Uber Eats to get a refund and he or she’ll notify the chef and I emailed the pictures over and so they requested to provide me a name.

“Uber Eats have given me a refund, it was £20.63.”

However Chloe stated: “I’m by no means going there once more. I used to go frequently however after that I don’t assume I’ll ever return.”

A probe is now underway at Tipton’s Burnt Tree Island.

A spokesman for Toby Carvery stated: “We're sorry that we didn’t ship a meal to our regular excessive requirements, however thank the visitor for sharing her suggestions and welcome the chance to place this proper by providing a refund and investigating internally.”

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